Flawless UX is not a privilege, it's a necessity.
Amazon's delivery alert
Subject - "Delivered: Your Amazon.com order #XXX"
Who remembers a 17 digit order #? It's useless to put the order # in the subject.
The word "Your" is unnecessary here. I am not going to get my neighbors order.
I already know that the email is from Amazon. Why again write "Amazon.com" order? it's an overkill.
It would have added value if they added what is delivered in the subject.
Better subject: "Delivered: Pete's coffee pods"
Email content
Email starts with Amazon followed by some dots. Got no clue what they were thinking but seems really useless.
The first line of the email "Your package is delivered". What package? I ordered 10 different items from Amazon. It's just useless reading this.
Immediately after that "How was your delivery?" with some ugly big hyperlinks. Are we really in 2021? You could have hidden that hyperlink neatly behind a thumbs up and thumbs down icon.
The third item is track your package. Why would I track my package if it's already delivered? It makes zero sense.
Then comes order info. Order info again has nothing useful for me to know what was delivered. It just says 2 items and order #. No information on what is that item.
Also, order information should be on top of the email instead of the bottom.
"How was the delivery?" should be on the bottom of the email instead of the top.
Email contains no image/graphics. It looks really boring. One possible explanation is to improve the performance of the email load speed but we are in the 5G era and simple graphics shouldn't affect the performance.